ArenaNet ‘folded like a cheap card table,’ says fired Guild Wars 2 writer
Inside the Guild Wars 2 meeting that’s shaken gaming
By
Colin Campbell@ColinCampbellx Jul 9, 2018
Jessica Price, who was
fired by ArenaNet last week for arguing with fans of the company’s
Guild Wars 2 MMO, said she feels betrayed by how the company “folded like a cheap card table” when confronted by toxic fandom. In an interview with Polygon, she talked about the meeting in which she was fired, and castigated ArenaNet managers for their “highly unprofessional” reaction to a social media controversy.
Until last week, Price worked as a narrative designer on
Guild Wars 2. Earlier this month, she wrote a
lengthy Twitter thread about the differences between writing characters for linear, narrative-driven games and player characters in MMOs. A prominent
Guild Wars 2 streamer and YouTube known as Deroir
chimed in to disagree. Price later
called Deroir out, tweeting: “Today in being a female game dev: ‘Allow me — a person who does not work with you — explain to you how you do your job.’”
The tweet — and a follow-up in which she said, “the next rando asshat who attempts to explain the concept of branching dialogue to me ... is getting instablocked” — triggered a fierce thread on the
Guild Wars subreddit. Fans mostly ignored Price’s point about women professionals constantly being questioned by men. They wanted to express their anger about a member of the community being rebuked.
Price’s bosses, it turned out, agreed with the angry fans. Price was called into a meeting with a manager from the narrative department, a human resources person and ArenaNet president
Mike O’Brien.
“I was given no opportunity to argue my case,” she said. “My manager was on vacation. [O’Brien] spent some time insisting that developers must be friends with the company’s customers, and that it was unacceptable to say that we aren’t, even when we’re not on the clock. He told me I’d look back and regret this, because we were doing great work and I’d ruined it.
“The whole thing was highly unprofessional,” she continued. “There was zero reason for him to be there. He wanted to vent his anger, and he had the power to command a woman to stand there while he took his feelings out on her, so he did. Then he walked out, [the manager] got my stuff from my desk and the HR person asked for my key card.”
Price later discovered that her colleague Peter Fries, who’d defended her in social media threads, was also fired.
‘Zero warnings’
Price said she had no previous problem with her bosses about her social media activities.
“I was told during my interview and subsequent hiring communications that ArenaNet respected my willingness to speak up on issues in the industry and had no desire to muzzle me,” she said. “I had, in my time there, zero warnings about my social media use. Everything I said on Twitter was consistent with what I’ve been saying for years and how I’ve been saying it.”
She said she believed that ArenaNet was the sort of company that encouraged individualism and free expression.
“It felt like it was too good to be true when they offered me a job,” she said. “They promised me that I wouldn’t have to check my identity at the door. They said that they admired my willingness to speak up about issues in the industry.
“There was so much that we were doing internally that encouraged me to hope, to trust them. There were executives talking about diversity, and building a nontoxic work environment, and acknowledging that talk wasn’t enough — that they had to put money and effort and leadership behind it.”
That included, Price said, encouragement from ArenaNet management to be outspoken and fearless.
“There were meetings in which executives promised us that they wanted us to speak up about the ugly things, the harmful things, and that we wouldn’t be punished for doing so,” she said. “There was constant talk about how to make it the sort of place that you’d dream of working at, not just because of the cool games we were making, not just because of the benefits and perks, but because it was going to be a corrective to the exploitation and toxicity of so much of the industry.
“And so it’s devastating that a company talking all that talk folded like a cheap card table the first time their values were actually tested. Doing the right thing is hard, sure, but doing it regularly makes it easier to keep doing it. And the corollary to that is that capitulating makes it harder to stop capitulating.”
https://www.polygon.com/2018/7/9/17549492/arenanet-jessica-price-guild-wars-2-writer-fired