Thanks for the responses guys! I know it is an old thread but I wanted to share my experiences so far...I called one school this week and asked what their beginner class schedule is. It is important for me to have weekend options due to a tight work week and the guy on the phone wouldn't tell me. He kept insisting that I come in for a 20 minute tour to "answer all my questions." I told him I don't live super close and don't want to waste my time if there's no basic schedule fit, so again I asked if he could just tell me if they had classes on Sunday because that's something I really need and he still wouldn't budge. I hung up in frustration. You could tell everything he said was scripted like he was prepping for an 80's fitness gym membership pitch.
The second gym I visited and the teacher almost kicked me out because he thought it was strange I was watching a class and texting my wife about how the class was (if I'm going to drop a few grand a year on lessons I'm going to pay attention to the teacher's style and share the info with the spouse). Ultimately, he accused me of being a spy for a TKD school down the street. I offered to show him my texts and he just shrugged it off. I left completely turned off. It is too bad because I was seriously considering this school strictly based on its schedule fit.
When did customer service go to die at small businesses?