"In this last quarter, we had an unplanned initiative related to the incident in Philadelphia that culminated in closing stores," Johnson said on a call from the Oppenheimer Consumer Conference on Tuesday afternoon. "It is not an excuse," for the 1% growth rate, he added. Chief Financial Officer Scott Maw said that the closures "had an impact."
Starbucks closed 8,000 stores on the afternoon of May 29 to offer about 175,000 employees mandatory
anti-bias training after two black men were arrested at a store in Philadelphia while waiting for a friend. Outgoing chairman Howard Schultz said the training cost Starbucks "
tens of millions" of dollars. The training also delayed the launch of Starbucks' spring and summer marketing campaign by about two weeks.