When I was trying to cancel my subscription last week, the only thing I could find on their website to cancel was to send an email to
[email protected]. I emailed them well before the deadline for the next box to be shipped. I have proof of the email sent, but I never received a confirmation. I then get a notification yesterday that I was charged 78 dollars for a delivery next week... are you kidding me?! Now they are saying they won't refund me because the payment was already put through, even though the box hasn't even shipped yet according to the tracking information on the FedEx website. Definitely sticking to HelloFresh after this whole thing... it's ridiculous that I won't get reimbursed for a mistake made on THEIR end.