Smilegate/Amazon Games have made two minor mistakes and one major mistake in the past week. Two minor mistakes deal with daylight savings. They released two hotfix patches for the event alerts were going off an hour before happening. Last hotfix placed server time one hour ahead of real world time yet the event alerts are still going off an hour early.
Major mistake they made was catering to the whales who purchased their way to 1370 gear score and beyond last week. By releasing content for them when 99.9% of players just below 1370 are 2-6 weeks away from reaching 1370. Way one upgrades gear is by honing. To hone you use materials from daily/weekly activities. In a week you'll get roughly 39 honing attempts when below 1370 gear score. Problem is the default success rate of honing in this bracket of 1340 to 1370 is 10%. **Today was weekly reset day. Out of my 15 honing attempts only two were successful. Next six days i'll be hard locked to four attempts per day at that default 10% success rate.
In terms of content, Lost Ark is the most complete and expansive MMO ever released. Beacon of hope that Amazon hasnt corrupted Smilegate is that they came out yesterday apologizing for releasing the 1370 content last week.