I'll post pics, but I ordered from the "other" Rakuten site.
They were very, very quick with communication and very clear. They did pretty much everything that Steve has been described as doing. Even special requests....
I got a pair of blue 12 oz gloves with free screenprinting on both pairs of gloves. The ONLY complaint I had was the fact that it took a month, either because of screenprinting or because the weren't in stock.
Regardless, if you want to have customs ordered, I assume they'd take the same amount of time as Steve Mitani, and shipping was ridiculously fast. They shipped four days ago, arrived at customs the next day, cleared the next day, and came today....