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So long as that shop equally tells people who loiter around without ordering to leave, they can do whatever the hell they want as is their right to refuse business. Blacks or waiting for a friend or not.
This is a libtard non story.
Hasn't that been repeatedly covered by @panamaican ?
They don't tell people to leave for not ordering
Feel free to correct me or @panamaican as I don't visit Starbucks
No one says they're "meh" about selling their product. You just confused the business goal, selling coffee, with the business model adopted to reach that goal, being a "third place". Dunkin Donuts has the same business goal - selling coffee (recently at least, the original goal used to be selling donuts). They use a different business model to get there. Dunkin Donuts wants you to get in and get out, although they've also started incorporating hang out style elements into their stores.
So when a Starbucks manager asks someone to leave the store for not ordering something that contradicts the business model. When the individual(s) state that they're waiting to meet someone else, that's evidence of the success of the business model - these people have selected Starbucks as a meeting place, hopefully they will order something during their meeting. Kicking them out prior to the meeting defeats the purpose of the "third place" model.
As the Starbucks CEO stated - the manager's basis for calling the cops was wrong. Not ordering something isn't a reason to be kicked out of Starbucks. Starbucks larger goal is to make those 2 individuals very comfortable while they wait so that they'll order something when the meeting ensues or so that the next time they need to have a meeting, they'll select Starbucks and order something.
The business model is a different thing from the product itself.
It's part of their business model. They want people hanging out there as an alternative to home or work. It's free wifi, comfortable settings, soft music and usually located near other areas of interest. People meet there all of the time or spend hours working without buying anything.